top of page

Case studies and portfolio

Updating language across a product ecosystem

Role: Content Designer

Company: Meta (Facebook)

Summary: I led the project that resulted in Meta using the term ‘experiences’ to describe the things that creators make for the metaverse.

meta-quest-pro-31.jpg

UX writing and guerrilla testing 

Role: Senior Content Designer

Company: Nationwide

Summary: Wrote UX copy for a new feature in the Nationwide banking app. This feature had a predicted income value of £2 million per year. 

Screen Shot 2021-04-12 at 20.21.17.png
Screen Shot 2021-04-12 at 20.21.17.png

UX writing and training

Role: Senior UX Writer

 

Company: Foolproof UX agency

Client: Nedbank, South Africa

Summary: A review of existing UX content and flows, plus training for a team of in-house writers.

Slide1.png

Launching a practice of Content Design 

Role: Senior Content Designer

Company: Kaluza (part of OVO Energy)

Summary: I introduced a practice of Content Design, and delivered a talk to over 50 designers and researchers

Content Design diagram.jpeg

Content style guides

Role: Senior Content Designer

Companies: Nationwide, Foolproof, Kaluza 

Summary: Created comprehensive style guides, including accessibility best practices and style points backed up by research evidence.

Screen Shot 2021-04-12 at 20.21.17.png
Screen Shot 2021-04-12 at 22.37.01.png

User guide, error messages and tooltips

Role: UX Writer

Company: Barclaycard Business

Summary: Designed user guide and wrote error messages and tooltips for a cloud software product. 

Screen Shot 2021-04-12 at 20.21.17.png
Chargebacks guide image.png
bottom of page